Testing & Tolling during COVID-19
During these challenging times, we at Hosokawa Micron Powder Systems would like to reassure our toll processing and test center customers that we remain open for business and we are working hard to ensure our operations continue as normal as possible.
We are committed to protect the health and safety of our employees, customers, and partners. We are strictly following the guidelines from the responsible authorities and – like most of you and our customers – have adapted our usual operations to the current situation.
How does this affect our testing and tolling capabilities?
Testing & Tolling continues, without customers present
Customer tests and toll processing activities continue to take place, albeit in a somewhat different way than usual, as customers and their partners currently cannot physically attend trials and production runs.
- We started the test day off with a video conference with the customer, to set out the goals and details of that day.
- During the day we sent multiple photos and videos of test runs and product samples to the customer, so they could ‘witness’ the tests from a distance.
- When all tests were done, we finished with another video conference to discuss the results and the detailed test report.
- Test samples are sent to the customer by mail.
Continuing to serve our customers
Customers for testing or tolling may be reluctant or think that it is impossible with the current travel restrictions. The above steps demonstrate we’re committed to maintaining a safe and healthy workplace for our team while also providing our customers with the high level of service they are accustomed to receiving from us.
Service and communication are a top priority for us. Our team members are available through all the regular channels you are used to. If you need anything, call or e-mail. We remain committed to providing the exceptional service you have come to expect from us.