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Position title
Field Service Engineer (Process/Commissioning)
Description

Hosokawa Micron Powder Systems provides size reduction systems and powder processing solutions for chemical, pharmaceutical, food, mineral, plastics, and cosmetic applications. Throughout our history, we have led the industry in coarse to ultra-fine grinding, classification, mixing, drying, containment, compaction, and analytical equipment.

The Field Service Engineer (Process/Commissioning) reports to the Service Manager.  The FSE (Process/Commissioning) fully supports our existing systems (new and old) via a full array of on-site services including system/equipment commissioning, process troubleshooting & optimization, customer training, system/equipment inspections and repairs.  In all cases, the FSE (Process/Commissioning) is expected to work directly with customers via on-site services and email/video call a required.  The FSE (Process/Commissioning) is expected to maintain good customer relationships to increase both sales (Service/Parts) and profitability of the group.

Responsibilities
  • Up to 75% Travel (majority domestic; some international) to customer sites, including 2–3-week assignments.
  • Field activities to include system/equipment commissioning, process troubleshooting, process optimization, customer training, system equipment inspections and repairs
  • Provide technical assistance to Parts Sales and customers via email/video call
  • Participate in company training (Test Center/Production) and provide in-house process support when necessary
  • Other tasks and projects as assigned by Management
Qualifications
  • Strong interpersonal skills and high-level of emotional intelligence
  • Able to work in stressful, unfamiliar environments
  • Willingness to learn from others and work as a team
  • 0-3 years’ experience of demonstrated mechanical aptitude
  • 0-3 years’ experience with field engineering experience
  • Experience with industrial process control

Documentation Experience:

  • Create and maintain field service records (timesheets, expense reports and service reports)
  • Commissioning services (daily activities log, guarantee testing, etc.)
Education
  • BS Engineering
Contacts

To join the team, contact hr@hmps.hosokawa.com

Hosokawa is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Employment Type

Full-time

Date posted

March 14, 2024

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Field Service Engineer (Process/Commissioning)

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